- + Can we upgrade our package; adding or changing the products?
It is possible to add equipment to your package, although your monthly bill will increase slightly to pay for the new equipment. You can discuss this with your customer service advisor to determine what works best for you.
- + How often can we upgrade our equipment?
Your equipment package can be upgraded at any time during the contrat period.
- + What happens at the end of the rental term?
We give you options at the end of your conract period to ensure that your business can continue to be successful. You have the option to send it back, renew your lease for the equipment or purchase new equipment.
- + Which calls are eligible for call credits?
Landline - local, national, calls to mobiles and international.
Mobile - all calls.
- + Can we get out of our current mobile contracts?
It is possible to come out of your existing mobile contracts. To make this process effortless for you, we can negotiate that on your behalf.
- + Do we have to give you all our phone calls, line rentals and mobile business?
You can keep your existing contracts, but some of the best features of the solution will only work if we are able to bill you for your fixed line and mobile telephone calls. One of our sales consultants will be able to talk you through the different options.
- + Will we have to sign up to a fixed-term contract?
To get the best, and most cost-effective, solution requires you sign a fixed term contract, similar to the upgrade of your phone with your mobile provider. One of our sales consultants will talk with you about a term and a cost that works best for you.
- + What are the lengths of the contracts?
The contract length is typically dependent upon how much equipment you require and your current call spend. This is typically 36-60 months, although ultimately we will work to a solution that works best for you.
- + Won’t this solution end-up being more expensive for me?
Our solutions are designed to save you money. You will gain savings through increased business efficiency and reduced equipment rental - which is offset with your call credits.
- + Warranty on the equipment - how does that work?
The equipment carries the same warranty as if it were purchased in any other retail environment.
